Is there a cost associated with becoming a Member?
No, Membership is free.
Does my Membership at one casino entitle me to Membership at any other Napoleons casinos?
Yes, once a member at one Napoleons you are a Member at all of our casinos.
I have lost my Membership card. Can I still enter the casino?
Yes, you can still enter the casino without your Membership card.
I have not visited the casino in some time. Is my Membership still valid?
If you have not visited Napoleons in over 5 years you will be asked to bring valid photo ID, ideally a photo driving license or passport, to reactivate your Membership. Your Membership will NOT be valid if you have requested for it to be suspended or cancelled. If you have any doubts please contact the casinos directly for advice.
I applied for Membership some weeks ago and still have not heard anything. Was my Membership approved and when will I receive confirmation of this?
Applications for Membership are processed instantly. If you have provided a correct email address you will have received an email to confirm this. Please check your junk mail if you can't locate the email. Don't forget if you sign up as a member online you will still need to produce valid photo ID on your first visit. Please contact the casino directly to check the status of your application.
Can I visit the casino if I do not wish to become a Member?
Yes, if you do not wish to become a Member you are still welcome. However, we must advise you that as a Non-Member (Visitor) you are not permitted to gamble more than £1,000 on the gaming tables, roulette machines or slots unless you can produce appropriate ID. Additionally there is a £1,000 gambling limit on the money you may cash out during your visit without ID. We will record your name, occupation, date of birth and take a photograph of you which will be retained by the casino. If you are lucky enough to look under 21 (25 in Manchester) we will require valid photographic ID from you to prove that you are over 18. Please be advised that new customers who do not wish to become a member may be asked for proof of their name (e.g. bank card) before admission.
Do I have to apply for membership in advance?
N0 – you can join on your first visit to the casinos if you have valid photo ID. Membership and admission is free and available to over 18’s only. You may also visit without becoming a Member.
Do you have car-parking facilities?
Bradford, Leeds, Hull and Sheffield have car parks with free parking. Manchester has pay and display parking nearby.
Do you have any facilities for accessing cash?
Yes, all of our casinos have ATM cash machines which will accept all major debit cards (with no fee). If you are a Member you may also withdraw up to £1,000 with your debit card at the cashdesk (subject to funds you have available) or arrange a “Personal Debit Limit” to suit your requirements.
Do I have to show ID each time I visit?
No - we only need to record your ID once if you become a member. If you haven't visited in over 5 years you will also be asked to produce valid photo ID.
Which ID should I produce?
Preferably a Passport or Photo Driving Licence.
How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities including the restaurant. You will be challenged if you are lucky enough to look under 21 (under 25 in Manchester) and we will require photographic ID from you to prove that you are over 18.
Can I wear jeans and trainers to the casino?
Yes. Our dress code is smart/casual so we do allow smart jeans and trainers. However hats and football shirts are not allowed.