Our Policies

Terms & Conditions

By signing up for our Membership you confirm the following:

“Declaration: I am over 18 years of age and I hereby apply to join Napoleons Casinos. In order to become a Full Member I understand that I must provide appropriate current ID (which must be kept updated) and that a photograph will be taken of me which will be kept by the casino. I also understand that, during the course of my membership, I may be required to produce additional financial information depending on my level of play. I agree to abide by the club rules and understand that Membership is non-transferrable. I confirm that I have not enrolled in the voluntary self-exclusion scheme from UK casinos (SENSE).”

Offers & promotions

Terms & conditions for all our offers and promotions can be accessed via the cash desk of the relevant casino.

Cookie Policy

Use of cookies by The A & S Leisure Group Ltd

(incorporating Sheffield Sports Stadium Ltd and The Players Club UK Ltd)

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, as well as to provide business and marketing information to the owners of the site.

The A & S Leisure Group Ltd uses Performance Cookies via Google Analytics on napoleons-casinos.co.uk to track your visit.

This is done to enable us to analyse patterns of your usage of the website in order to assist our improvement of the website and our development of new functionality.

None of the information this provides us with is personally identifiable.

Required Cookies

These cookies are automatically written by the website and are vital to the website operation.

Performance Cookies

These cookies allow us to count page visits and traffic sources so we can measure the performance of our website, using the analytics service from Google. Learn more.

Social media cookies

We have a ‘share page’ widget on some of our web pages, where content can be shared easily on the following sites – Facebook, Twitter, Pinterest, Instagram LinkedIN. These sites may set a cookie when you are logged into their service. We have no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

Targeting/Advertising Cookies

The A&S Leisure Group Ltd uses Targeting or advertising cookies (referred to as “Retargeting”) to serve adverts that are more relevant and tailored to you across different websites that you are visiting.  We collect information about where you saw the ads we serve you and what ads you click on however none of the information this provides us with is personally identifiable.

Privacy Policy

Registered in England, No. 939109 (Inc Sheffield Sports Stadium Ltd Registered in England No. 00707406, The Players Club UK Ltd Registered in England No. 05774782) “The Company”
Registered Office: 15 Livesey Street, Sheffield, S6 2BL

IMPORTANT INFORMATION 

By registering as a member (‘Member’) with The A & S Leisure Group Limited by providing your personal information, using The A & S Leisure Group Limited premises incorporating Napoleons Casinos and/or by using the website, you explicitly consent to The A & S Leisure Group Limited processing and disclosing your personal information for the purposes set out below within this notice, or as otherwise provided in accordance with The A & S Leisure Group Limited Club rules.  If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the Law allows then you may do so by notifying us.  If you do not agree with these terms, you should not patronise The A & S Leisure Group Limited or use its website.

INTRODUCTION

The A & S Leisure Group Limited. Registration No 939109.  Its address is 15 Livesey Street, Sheffield S6 2BL.

The A & S Leisure Group Limited is regulated and licensed by the UK Gambling Commission and holds an Operating Licence.  The A & S Leisure Group Limited is a Data Controller registered with the Information Commissioner Z7079458.

We want our members, their guests and website users (‘you’) to know that we are just as concerned as you are about the privacy of any personal information that you may choose to provide to us (‘Personal Information’).  Personal Information is information relating to you from which you can be identified and may include your name and address, date of birth, nationality, financial details including payment card details, employment details, copies of passports and other identification, credit history, gaming history, SENSE / voluntary self-exclusion information, details of winnings and any other information such as membership of political organisations, offences and alleged offences, and criminal or civil proceedings, outcomes and/ or sentences.  The A & S Leisure Group Limited business practices that involve the use of Personal Information are compliant with the General Data Protection Regulations (GDPR).  In this Privacy Policy and Fair Processing Notice (‘Notice’), we want not only to advise you of your rights but also explain how we respect them.

Any Personal Information you provide to us is subject to the terms of this notice and the terms and conditions contained in the Club Rules.

By applying for and using the membership of The A & S Leisure Group Limited, using The A & S Leisure Group Limited and premises and/or by using the website you permit the collection, processing, use and disclosure of your Personal Information as outlined below and you agree to this notice (‘Notice’).  We are not generally obliged to keep records of such data, save as required by law or regulations.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process Personal Information about you for the purposes of promoting our goods or services, to maintain our accounts and records, and to support and manage our staff, including for the purposes of administration, customer services, marketing and/or carrying out appropriate compliance, security and/or financial checks.

We may collect and process Personal Information about you in circumstances including, but not limited to, the following;

• You provide personal Information (such as your name, date of birth, nationality, copies of passports and other identifications, address and email address) when applying for Club Membership, entering Napoleons Casinos, using its facilities, and/or providing up to date personal details or identification.
• Personal Information may be collected about you when we verify your identity, personal details and conduct security and/or compliance checks.
• Personal Information may also be collected when you contact us for any reason, communicate with us on our website and/or request or receive services or information.
• We may ask you for information if you complain or report any problems and/or are in dispute with us.
• Details of your visits to our Clubs and/or our website, and the resources that you access online and the facilities that you use when at Napoleons Casinos, may be recorded, including but not limited to, communication data, gaming data, transaction data and due diligence data, where this is required for our own billing, compliance, security, financial or marketing purposes or otherwise.
• To ensure a good quality of service we may monitor and record any communication that you have with us in writing, by telephone or by electric mail. You should be aware that email is not encrypted to / from The A & S Leisure Group Limited. Any information which you transmit to us is transmitted at your own risk.

CONSENT

By providing your Personal Information, using The A & S Leisure Group Limited premises or facilities or using the website and/or registering with us as a member, you consent to The A & S Leisure Group Limited collecting, processing and/or disclosing your personal Information as set out in this ‘Notice’ and, in the case of Members, in accordance with the Club Rules.

If you wish to qualify, vary or withdraw your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows, then you may do so by providing us with reasonable notice in writing by email to DPA.officer@asleisure.co.uk or by mail to The A & S Leisure Group Limited at 15 Livesey Street, Sheffield S6 2BL.

You can unsubscribe via the link included in any marketing email that we send or reply with STOP to any SMS that is sent to you.

LEGITIMATE INTEREST

When we use your personal information for any other purpose described in this policy, we will rely on a legal condition known as ‘legitimate interests’. It is our legitimate interest to collect and utilise your personal data to effectively manage our business and improve our services by contacting you about our events and products.

PERFORMANCE OF A CONTRACT

Certain data collections, processing and sharing of Personal Information is necessary for The A & S Leisure Group Limited to provide you with services and for the purposes of ensuring compliance with applicable laws and regulations.  If you qualify, vary or withdraw your consent to the collection, processing and/or sharing of such necessary information, in many cases The A & S Leisure Group Limited will be unable to provide you with services and/or your membership may be terminated.

CLOSED CIRCUIT TELEVISION (CCTV)

CCTV is used throughout all Casino premises and surrounding area for maintaining the security of the premises and for preventing and investigating crime, cheating and regulatory breaches.  It may also be used to monitor staff when carrying out work duties.  The Personal Information collected and processed about you may therefore include visual images, personal appearance, audio recordings and behaviour.

NON-MEMBER, VISITOR MANAGEMENT SYSTEMS

The information you supply via our non-member visitor management system form will be entered into a digital filing system and will only be accessed by authorised persons of The A & S Leisure Group Limited.

The information will be retained by The A & S Leisure Group Limited and will only be used for the purposes of (a) the identification of those entering our premises (b) summary information for statistical and audit purposes and (c) to ensure compliance with any regulatory requirements.  By supplying such information, you consent to The A & S Leisure Group Limited storing the information for the stated purposes.

HOW YOUR PERSONAL INFORMATION WILL BE USED

We take the security of your personal Information very seriously and will only use it in accordance with this ‘Notice’ and, if applicable, the ‘Rules’.  The A & S Leisure Group Limited will process your Personal information in order to allow you access and make use of our Casinos and the website, to allow you to participate in the services offered, to promote our goods and services, to administer your account, to maintain our accounts and records, to support and manage our staff, to monitor usage and levels and the quality of service we provide, to carry out all necessary enquiries and/or investigations, including but not limited to appropriate identity, credit, compliance, security and/or financial checks, to verify information provided by you or about you and to inform you from time to time about products and services that we consider may interest you and for related purposes.

Explicit consent to marketing use: by providing consent for purposes of marketing, you have given The A & S Leisure Group Limited explicit consent to use your personal information for this purpose or permit marketing use: your personal information may be used for marketing purposes.  You do not have to agree to this.  If you object to the use of your personal data for this purpose, you can immediately not ‘opt in’ at the point of registration therefore ‘opting out’.  You may ‘opt out’ or withdraw your consent for us to process your information for this purpose thereafter, by informing the Management team and/or a member of the Reception team at any time.  Alternatively, you may contact The A & S Leisure Group Limited by any means provided within the Privacy Policy and Fair Processing Notice.  Authorised service providers may use such data, to provide you with information about related services which may be of interest to you and we or they may contact you about these.

Upon receiving your decision to ‘opt out’ or your ‘withdrawal of consent’, The A & S Leisure Group Limited will, as soon as reasonably practicably after receiving your request, remove your contact details from its marketing database.

If you have already provided your details to a third party, or we have so with your consent, you may have to contact the third party directly to ensure your contact details are removed from their database, as we do not control third party databases.

The A & S Leisure Group Limited will also retain such information and may analyse it in order to investigate any actual or suspected fraudulent or other criminal activity.  All rights in the manner of recording your Personal Information held by The A & S Leisure Group Limited, including copyright and database rights shall remain its property.

Telephone calls relating to users may be recorded and may be actively monitored for the purposes of compliance, security and/or customer services.  All users hereby consent to such monitoring.

WHERE YOUR PERSONAL INFORMATION MAY BE STORED

The Personal Information we collect from you will not be stored outside the European Economic Area (‘EEA’).  We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this ‘Notice’.

DISCLOSURE OF INFORMATION

Where necessary or required, we may share your personal Information with;

• Credit reference agencies
• Authorised service providers
• The Gambling Commission or other regulatory/governmental authorities
• Complaint adjudicators / alternative resolution bodies
• Law enforcement or other businesses for the purpose of prevention or detection of crime, apprehension or prosecution of offenders
• Other Casinos for the purpose of credit risk reduction, prevention or detection of crime and/or apprehension or prosecution of offenders
• Any affiliate or related company or any subsidiary or parent undertaking as defined by section 1162 of the UK Companies Act 2006
• In the event that The A & S Leisure Group Limited sells or buys any business or assets, the prospective buyer or seller, of such business or assets.

In the event that The A & S Leisure Group Limited or substantially all of its assets are acquired by a third party, Personal Information held by The A & S Leisure Group Limited may be one of those transferred assets.

Your Personal Information may also be disclosed or shared in order to comply with any legal or regulatory obligation (including a statutory duty or court order of any court of competent jurisdiction), in order to enforce or apply our ‘Rules’ and/or any other agreement or obligation owed to us, and/or in order to protect the rights, property and/or safety and security of The A & S Leisure Group Limited, our members, guests, users or others.

LIABILITY

You agree not to hold The A & S Leisure Group Limited liable for information released to third parties or used by The A & S Leisure Group Limited in accordance with this ‘Notice’ and, where applicable, the ‘Rules’.

ACCESS TO YOUR INFORMATION

You may at any time request a copy of your Personal Information held by The A & S Leisure Group Limited in accordance with subject access rules in the General Data Protection Regulations (GDPR).

The GDPR gives you the right to access information held about you, under the ‘Right of Access’, Article 15, subject to certain statutory exceptions and limitations.  In compliance with the GDPR, we will provide the information requested to which you are entitled promptly and no later than 30 calendar days from receipt of the request.

However, the period of compliance may be extended by a further two months.  This is in cases where the requests are complex or multiple.

In such an instance, you will be informed within one month of the receipt of the request and an explanation as to why the extension is necessary.

Any access request is free, although in some cases a reasonable fee may be charged.  This is when a request is unfounded or if it is made excessively or repetitively.

A fee may be charged when more copies are required for the same information.

The fee will be based purely on the administrative cost associated with providing the information.

The Right to erasure, to withdraw consent, to rectification and the Right to lodge a complaint in accordance with your freedoms and rights, shall be processed in accordance with your rights unless there are legal grounds/exceptions relied upon as granted to the United Kingdom under GDPR derogations.  These rights may be exercised at any time by contacting the Data Protection Officer (DPO) in writing by email to dpo.officer@asleisure.co.uk or by mail, for the attention of the DPO to The A & S Leisure Group Limited address.

CHANGES TO THIS NOTICE

The A & S Leisure Group Limited reserves the right to update, change or supplement this ‘Notice’ at any time including altering the types of Personal Information that may be collected, processed or shared and/or the purposes for which The A & S Leisure Group Limited may do so.  In the event that The A & S Leisure Group Limited considers it appropriate to make any such change, you will be informed of those changes by The A & S Leisure Group Limited updates to the ‘Notice’ which will be posted on our website and within internal literature made available to you on entry to and within The A & S Leisure Group Limited notices and leaflets.

Your continued use of the website and/or membership will constitute acceptance of those changes.

CONTACT US

Questions, complaints, comments and requests regarding this ‘Notice’ are welcomed and should be made;

Via the corporate website; www.napoleons-casinos.co.uk

By post to;

The Data Protection Officer (DPO), The A & S Leisure Group Limited, 15 Livesey Street, Sheffield, S6 2BL.

By email to;

The Data Protection Officer (DPO) at dpo.officer@asleisure.co.uk

To further query your rights regarding your personal information, to lodge a complaint, raise a concern about how your complaint has been handled and or appeal against any decision made following your complaint, in accordance with your rights, you may contact the supervisory authority directly.  The supervisory authority is the Information Commissioners Office (ICO); http://ico.org.uk/

GOVERNING LAW AND JURISDICTION

This ‘Notice’ and any dispute arising out of or in connection with it shall be governed by and construed in accordance with English law.  You agree to irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute.  You agree that you may not bring proceedings against The A & S Leisure Group Limited in any jurisdiction other than the England and Wales.

The A & S Leisure Group Limited may bring proceedings against you in the Courts of England and Wales and/or any other court with jurisdiction.  To the extent permitted by law, The A & S Leisure Group Limited may take concurrent proceedings in any number of jurisdictions.

Modern Slavery

Introduction

The A&S Leisure Group Limited, The Players Club UK Limited and Sheffield Sports Stadium Limited recognise that modern slavery can have a significant adverse impact on individuals, families and communities across the world.  We are fully supportive of the Modern Slavery Act 2015 and have implemented a Modern Slavery Act 2015 Policy and Procedure

Organisation’s structure

The A&S Leisure Group Limited, The Players Club UK Limited and Sheffield Sports Stadium Limited are a provider of gambling and food and beverage services in the leisure sector.  We operate solely within the UK and a substantial percentage of the revenue we receive is derived from gambling activities and does not involve a supply chain.

Employment

All of our branches are owned and operated by the company directly thus ensuring that all employees who work on a temporary, fixed term or permanent basis are subject to a right to work check in accordance with UK legislation.

Where the services of an employment agency are used we will only use reputable agencies.

Supply chain

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.  We expect all of our suppliers, contractors and business partners working with us to comply with our values and policies.  We have implemented a Supplier Code of Conduct that will be communicated to all appropriate suppliers, contractors and business partners at the outset of our business relationship with them.

Due diligence processes

As part of our ongoing strategy to identify and mitigate risk we have systems in place to:

• Ensure a controlled and monitored work environment within our licensed premises;
• Build (where practicable) long standing relationship with our suppliers and partners, and in doing so we make clear that by associating with us we expect high levels of ethical and professional behaviour;
• Work with (where practicable) a UK company or branch as we have an expectation that these entities take a similarly strong stance against combatting slavery and human trafficking;
• Deal with any issues which arise and to deal with such issues as appropriate; and
• Encourage the reporting of concerns and we protect whistle blowers in accordance with our whistle blowing policy.

Awareness

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we have provided training to our key members of staff to ensure a high level of understanding within our organisation.

All Directors have been briefed on the Modern Slavery Act 2015 and endorse this statement.

Mark Allen

Chief Executive

Updated December 2021

Gender Pay Gap

The difference in mean gender pay gap is 15.3%
The difference in median gender pay gap is 13.3%
The difference in mean gender bonus pay gap is 64.0%
The difference in median gender bonus gap is 33.3%
The percentage of female employees who receive a bonus is 8.8%
The percentage of male employees who receive a bonus is 10.0%

Pay quartiles by gender:
Lower: Female 52.8% Male 47.2%
Low middle: Female 60.0% Male 40.0%
Upper middle: Female 38.8% Male 61.2%
Upper: Female 19.8% Male 80.2%

I confirm that the figures are based on data from April 2024

Mark Allen
Chief Executive

Date: 12 August 2024