At Napoleons, we’re committed to providing a safe, enjoyable and responsible gaming experience for all our customers.
As part of recent changes to gambling support services across the UK, responsibility for funding and commissioning gambling harm prevention, treatment and support has moved to a new government-led system.
These responsibilities are now managed by NHS England and other public health organisations across England, Scotland and Wales.
While some of the organisations involved have changed, the support available to those who need it remains in place. Customers can continue to access free, confidential advice, support and treatment services, ensuring help is available whenever it’s needed.
These changes do not affect the way you enjoy your experience at Napoleons, and our commitment to safer gambling remains as strong as ever. We will continue to provide information, tools and support to help our customers stay in control of their gambling and make informed choices.
As part of the transition to the new system, you may notice updates to some of the information and resources available within our clubs and online. These updates are designed to ensure customers can continue to access the latest support services and guidance.
If you’re concerned about your gambling, or worried about a friend or family member, help is available. We encourage anyone affected by gambling-related harm to seek advice and support as early as possible.
Thank you for being part of the Napoleons community.
Frequently Asked Questions
What has changed?
Responsibility for funding and commissioning gambling harm prevention, treatment and support services has moved to a new government-led system. These services are now overseen by NHS England and other public health organisations across England, Scotland and Wales.
What does this mean for Napoleons customers?
For most customers, there has been little or no change. You may notice updates to the support information we provide, but the overall customer experience at Napoleons remains the same.
Is support still available if I need it?
Yes. Free, confidential support and treatment services continue to be available for anyone affected by gambling-related harm.
Can I still get help if I’m worried about my gambling?
Absolutely. If you’re concerned about your gambling, or that of a friend or family member, support is available. Our team can help direct you to the most appropriate support services and resources.
Will self-exclusion and safer gambling tools still be available?
Yes. Safer gambling measures, including self-exclusion schemes and other player protection tools, remain in place and continue to be available.
Why have some support organisations changed?
The UK Government introduced a new statutory system for funding and commissioning gambling harm services. As part of this change, responsibility has transferred from previous arrangements to public health organisations.
Will my existing support or treatment be affected?
The transition has been designed to ensure continuity of care. If you are receiving support through a gambling treatment service, your provider will continue to keep you informed of any changes that may affect you.
Where can I find more information?
If you have any questions, please speak to a member of our team or visit our Sensible Gambling pages for the latest information and support resources.